Table 1

Patient responses (n=202) to a ranking questionnaire of individual aspects of care considered important for obtaining satisfaction with the upper gastrointestinal endoscopy experience*53

	Ranking of aspects of care important to patient	Median	Mean	SE mean	Rank (1–15)
1	How long I wait to get an endoscopy appointment?	7	6.9	0.372	7
2	The waiting time once you had arrived prior to the procedure	9	8.2	0.356	10
3	Staff explanation of reason(s) for delay	12	10.7	0.316	13
4	Personal manner (courtesy, respect, sensitivity, friendliness) of the person who performs the procedure	4	4.9	0.247	2
5	The technical skills (thoroughness, carefulness, competence) of the person who performs the procedure	2	2.8	0.173	1
6	The personal manner (courtesy, respect, sensitivity, friendliness) of the nurses and support staff	5	5.8	0.25	4
7	Adequacy of explanation of the procedure—all my questions answered	5	5.8	0.249	4
8	Questions answered in a way I could understand	6	6.8	0.269	6
9	Adequacy of control of discomfort during procedure	5	5.6	0.251	3
10	Physician discussion with my primary doctor prior to the procedure	9	8.9	0.295	12
11	Appearance/cleanliness of the examination room	9	8.7	0.286	11
12	Physician and nurse knowledge of my medical history	7.5	7.8	0.28	9
13	Noise level in the examination room	14	12.5	0.25	15
14	Amount of privacy in the examination room	11	10.7	0.274	13
15	Physician discussion with me and/or my family following the procedure	8	7.7	0.311	8

*Adapted from [40]. The results are reported as median, mean and SE of the mean. Rank reﬂects the mean value (1=high; 15=low importance).