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Inflammatory bowel disease clinical service recovery during the COVID-19 pandemic
  1. Shahida Din1,
  2. Daniel Gaya2,
  3. Jochen Kammermeier3,
  4. Christopher A Lamb4,5,
  5. Jonathan Macdonald6,
  6. Gordon Moran7,8,
  7. Gareth Parkes9,
  8. Richard Pollok10,
  9. Shaji Sebastian11,
  10. Jonathan Segal12,
  11. Christian Selinger13,
  12. Philip J Smith14,
  13. Helen Steed15,
  14. Ian D Arnott16
  1. 1 Edinburgh IBD Unit, Western General Hospital, Edinburgh, UK
  2. 2 Gastroenterology Unit, Glasgow Royal Infirmary, Glasgow, UK
  3. 3 Pediatric Gastroenterology, Evelina London Children's Hospital, London, UK
  4. 4 Institute of Cellular Medicine, Newcastle University, Newcastle Upon Tyne, UK
  5. 5 Department of Gastroenterology, Newcastle Upon Tyne Hospitals NHS Foundation Trust, Newcastle Upon Tyne, UK
  6. 6 Department of Gastroenterology, Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde, Glasgow, UK
  7. 7 NIHR Nottingham Biomedical Research Centre, Nottingham University Hospitals NHS Trust, Nottingham, UK
  8. 8 Nottingham Digestive Diseases Centre, University of Nottingham, Nottingham, UK
  9. 9 Department of Gastroenterology, Royal London Hospital, London, UK
  10. 10 Gastroenterology, St George's Hospital, London, UK
  11. 11 IBD Unit, Hull University Teaching Hospitals NHS Trust, Hull, UK
  12. 12 Department of Gastroenterology, The Hillingdon Hospitals NHS Foundation Trust, Uxbridge, UK
  13. 13 Leeds Gastroenterology Institute, St James's University Hospital, Leeds, UK
  14. 14 Department of Hepatology and Liver Transplantation, Royal Liverpool and Broadgreen Hospitals NHS Trust, Liverpool, UK
  15. 15 Department of Gastroenterology, New Cross Hospital, Wolverhampton, UK
  16. 16 The Edinburgh IBD Unit, Western General Hospital, Edinburgh, UK
  1. Correspondence to Dr Shahida Din, Edinburgh IBD Unit, Western General Hospital, Edinburgh EH4 2XU, UK; sdin{at}

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The COVID-19 pandemic disrupted healthcare services across the world with only essential care being continued.1 2 For paediatric and adult patients with inflammatory bowel disease (IBD), this resulted in significant changes to accessing health services. In some services, IBD advice lines were stopped, specialist nurses and medical staff were redeployed to support acute admissions, outpatient clinics were deferred, and home care services were under threat.3 4 In addition, there was a reluctance from patients to come to hospital or contact their services due to concerns over their personal safety.5 6

The Crohn's and Colitis United Kingdom (CCUK) ‘life in lockdown’ patient survey reported that patients felt their IBD teams kept them well informed of coronavirus and their condition. Importantly, one in five patients reported that they also received inaccurate information on other aspects such as shielding.7

The pandemic has also highlighted the disparities in accessing healthcare8 and addressing these alongside organisational transformation will support personalised care, which is one of the main recommendations of the Inflammatory Bowel Disease United Kingdom (IBD UK) standards.9

Healthcare services have restarted routine clinical practices responding swiftly to regional and national lockdowns in the second wave.10 Additionally, local data have allowed clinical teams to refine service delivery supporting those most vulnerable to poorer outcomes if they develop COVID-19.11 12

The British Society of Gastroenterology (BSG) has commissioned independent reviews on the redesign of outpatient services focusing on telemedicine and restarting endoscopy safely.13–20 The COVID-19 pandemic effect on clinical research and trial activity are being addressed separately by the BSG IBD research committee.1 21

We are currently in our second wave of the pandemic and a third national lockdown with increasing pressure to maintain specialist services as well as directly supporting care for patients with COVID-19. We have, therefore, considered the additional key aspects of maintaining a functional IBD service,9 which is resilient, adaptable and can adjust efficiently to regional variations and future pandemics.

Maintaining a functional IBD team

We have a responsibility to maintain scheduled care and it is essential that the team is preserved to lead the IBD service during future pandemics (figure 1). The BSG and European Society of Paediatric Gastroenterology, Hepatology and Nutrition (ESPGHAN) IBD guidelines and the IBDUK standards have described the components of a functional multidisciplinary IBD team.9 22–25 In addition to senior clinical decision-makers, specialist IBD nurses, endoscopy teams, dieticians, pharmacists and mental health services are all crucial aspects that will help keep patients in remission. For example, rapid access for inpatients and outpatients to exclusive enteral nutrition as an alternative to steroid therapy in adult patients with Crohn’s disease will mitigate any additional treatment-related adverse outcome.

Figure 1

The components of an essential multidisciplinary IBD team. IBD,inflammatory bowel disease. MDT, multidisciplinary teams.

Patient support

The uncertainty of the COVID-19 pandemic has caused significant physical, emotional and psychological stress for patients.5 26–28 The key concerns for patients are delays to diagnosis and planned procedures/surgery, accessible relevant information, securing the continued support of specialist IBD teams and maintenance of drug treatment.29 Improved coordination between central government, the National Health Service (NHS), specialist clinicians, community primary care teams and patient charities is needed to minimise patients receiving inaccurate or conflicting information. Patient charities provide a reliable source of accessible information and support to patients during and beyond the pandemic.

New diagnosis of IBD

The BSG IBD Committee would support a National diagnostic pathway for referral of suspected IBD with specified and mandated waiting time threshold(s) as outlined in the IBDUK standards. The time to diagnosis of IBD has been a major concern prior to the COVID-19 pandemic. Only 38% of services surveyed in the IBDUK Benchmarking audit had the ability to review patients within 4 weeks of a suspected referral for IBD.9 Access to diagnostic endoscopy and radiology contribute to this delay30 and are likely to be accentuated due to the continuing pressure to maintain physical distancing.31 The BSG endoscopy executive committee recommends high-level triage by senior decision-makers and use of adjuncts such as faecal calprotectin and/or quantitative faecal immunochemical test to help identify patients for urgent endoscopic investigations. For IBD specifically, we would recommend prioritising endoscopy resources for patients with a suspected diagnosis of IBD, disease assessment to guide decision-making and annual colorectal surveillance.32 The empirical treatment of patients with possible IBD can confound and potentially delay a definitive diagnosis and can delay the start of effective maintenance treatment. We strongly support the use of noninvasive tests, such as faecal calprotectin, to identify those who should be prioritised for urgent investigation, allowing the best use of available resources. IBD teams should work collaboratively with primary care providers to develop pathways to ensure the rapid diagnosis and treatment of people with IBD. This will, allow timely effective treatment, prevent unnecessary investigation and may prevent hospital admission.

Faecal calprotectin

The BSG guidelines22 and National Institute for Health and Care Excellence (NICE) (Diagnostic Guidance 11) both advocate the use of faecal calprotectin as a tool to help identify patients for more urgent investigations when IBD is suspected. A faecal calprotectin level of 100–250 µg/g has a 12% likelihood of reflecting IBD and a faecal calprotectin >250 µg/g has a 46% likelihood of identifying IBD accurately.33 Faecal calprotectin services were disrupted during the COVID-19 pandemic with two-thirds of UK services reporting a reduction or suspension of this critical service.3 There are several ways a faecal calprotectin test can be undertaken within these restrictions including outsourcing if necessary to centralised services.

Conventional laboratory-based tests are ELISA based and can be achieved by posting completed forms and sample pots to patients and asking for these to be dropped off at the primary care surgery, if possible. The majority of primary care centres will have regular deliveries of samples to the central laboratories. This will involve a logistical challenge for the primary care team and many of whom are prearranging patient visits and have to personally accept samples from patients.

An alternative approach is to ask patents to postsamples directly to the central laboratories, which is routinely undertaken for clinical research and trials. This method will necessitate a clinical risk assessment to account for any faecal samples, which may leak in transit.

Point of care (POC) faecal calprotectin tests have been used more frequently during the pandemic.34 NICE (Medtech innovation briefing MIB132) has produced a useful comparison of POC and home faecal calprotectin tests for monitoring IBD against conventional laboratory testing. In addition to this, it is recommended to use the same manufacturer of the POC test and the companion ELISA.35 There are a few critical issues to consider when adopting POC home kits including patient education and learning, smartphone compatibility, number of tests per kit and a reliable system to review the POC results within your service. POC tests may be suitable for patients living in a remote geographical area or those who wish to minimise contact with healthcare facilities.36

Established patient with IBD

The adoption of telemedicine including telephone and video clinics and IBD self-care applications has been welcomed by the majority of patients.13 37 A cohort of patients may not be suitable for telephone clinics or potentially find them challenging, for example, elderly, patients with learning disabilities, those requiring translation services or communication aids and those with perianal disease. Primary care teams have adopted a telephone triage system calling all patients and arranging face-to-face reviews if necessary. This could also work well for most patients in secondary care and offering face-to-face clinics for flaring patients is an acceptable model of care. In order to maintain clinical remission, it is imperative that IBD advice lines, infusion suites, homecare services and blood monitoring continue to be delivered reliably.

IBD advice lines

The ability for patients to contact their IBD service, especially without coming to hospital is critical during the pandemic. IBD advice lines recorded a 100%–200% increase in calls throughout the peak of the pandemic and yet many reported that IBD teams and specifically nurse specialists were redeployed to help meet pandemic-related clinical service needs.3 Securing the role of the IBD nurses remains a priority especially if teams are considering a patient email service where advice can be sought and managed more efficiently. Patient email communication can also help to share rapid changes to clinical services in a timely manner.38

In adult patients, drug choice during the pandemic has shifted to more oral therapies such as elemental nutrition, tofacitinib or subcutaneous therapies such as golimumab, adalimumab and ustekinumab.38 Drug counselling is a key part of this process and a range of options are needed minimising hospital attendance. These may include telephone and video appointments delivered by IBD nurses and pharmacists with supporting written (CCUK website) or video resources (eg, All patients attending scheduled activity should be prescreened for symptoms of cough, fever and loss of taste and smell. The physical plan of the infusion area should be arranged to support physical distancing and local infection control measures.39 Where possible, therapy should be de-escalated (if appropriate) and subcutaneous versions of biological therapies considered for the most vulnerable patients.40 For adult patients, subcutaneous infliximab and vedolizumab are available and consideration should be given to prioritise patients who would benefit from this therapy including new starts, comorbidity, poor venous access, long travelling distance and other responsibilities, which make it challenging to attend the hospital for regular infusions.41 Given the overall encouraging data and favourable outcomes in patients with paediatric IBD with COVID-19, the main emphasis in children has been to continue IBD management as per latest guidance to prevent disease relapse.42

Blood monitoring

Therapeutic drug monitoring for immunomodulators and biological therapies should be actively undertaken to ensure patient safety and optimisation of medication to minimise disease flares. Regular monitoring should be aligned with infusion appointments and community phlebotomy clinics could be arranged at nonhospital healthcare sites. Data should be collected prospectively to assess the safety of adopting less frequent blood monitoring.

Community-based services

Some IBD services have started to use community-based IBD nurses to reduce health miles and bring high-quality care closer to home. During the pandemic, the rational for such services is even greater and the use of cold sites should be supported.

Flaring patient with IBD

Emerging evidence suggests that active IBD together with oral corticosteroids are associated with adverse outcomes in adult patients with IBD who contract COVID-19.11 It is, therefore, essential that a service is able to start treatment in a timely manner. For patients with IBD delays to treatment and diagnosis or planned surgery leads to a rise in emergency surgery, more extensive surgery, and life threatening complications, increased risks of cancer, mortality and disease progression.

Flare clinics should be delivered by senior clinical decision-makers with IBD nurse specialists, pharmacists and dieticians encompassing the steps necessary to start new biological treatment with counselling, screening and teaching of injection technique. Acute drug prescriptions providing patients with a minimum of 4 weeks therapy should be provided and homecare delivery arranged for maintenance therapy. Regular review of flaring patients is necessary to ensure that they have responded to the change in treatment.

The management of patients requiring inpatient treatment for ulcerative colitis has been addressed with a RAND/UCLA (University of California, Los Angeles) panel,43 44 which has suggested several adaptations to the acute severe ulcerative colitis protocol in the BSG and ECCO/ESPGHAN IBD guidelines.22 25 The management of patients requiring an admission with Crohn’s disease is often complicated and should be undertaken with involvement of the multidisciplinary team (MDT) including IBD specialists, IBD specialist nurses, dieticians, specialist nutritional team, surgeons and psychologists (where appropriate).


The risk of patients with IBD acquiring SARS-CoV-2 and developing COVID-19 will depend on their inherent personal risk factors and modifiable factors such as active IBD and immunosuppression. Fortunately, we will be able to refine the risk profile for each individual patient iteratively as more data become available.45 46 We recommend that effective treatment for IBD should not be postponed idefinately until patients have received the COVID-19 vaccine Three SARS-CoV-2 vaccines have been approved and the BSG and other organisations are in favour of patients with IBD to accept the first vaccine offered.47 48

Healthcare services and patients have rapidly adjusted to new working practices stimulated by the COVID-19 pandemic. Our next challenge is to truly transform our services using data-driven clinical decision-making, proactively monitoring disease and supporting patient engagement as the pandemic evolves.

Ethics statements

Patient consent for publication


We are grateful to Crohn’s and Colitis UK for their review of the work.



  • Twitter @ShahidaDin1, @DrPhilipJSmith

  • Contributors SD and IDA planned and wrote the final version of the manuscript. SD, DG, CAL, JM, GM, GP, RP, SS, JS, CS, PJS, HS and IDA drafted and reviewed the manuscript. JK reviewed the manuscript and provided paediatric specific modifications to the manuscript.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Provenance and peer review Not commissioned; externally peer reviewed.