Table 1

Mean importance scores of the complete item list by patients and by endoscopists, and significance of the difference between these mean importance scores (ranked according to magnitude of the difference)

ItemItem NoMean importance score by patients*Mean importance score by endoscopistsDifference in mean importance scorep Value
Being involved in the timing of the colonoscopy procedure (morning/afternoon)13.802.65−1.15<0.001
Being involved in the choice of the type of bowel preparation23.722.66−1.06<0.001
Ease of reaching a doctor for substantive questions34.41103.57−0.84<0.001
Performance of the colonoscopy by one's treating doctor43.364.170.810.003
Absence from work owing to the bowel preparation52.583.340.760.007
Pain experienced during the colonoscopy63.994.7130.73<0.001
Abdominal pain/cramps due to the bowel preparation73.374.090.710.001
Nausea/vomiting due to the bowel preparation83.564.260.700.001
Being informed beforehand if one's treating doctor cannot perform the colonoscopy93.604.290.680.009
Uncertainty about the level of cleanliness of the bowel103.913.26−0.660.006
Temperature in the examination room113.753.17−0.580.01
Discussion of risks and possible complications of the colonoscopy beforehand124.5153.97−0.540.002
Being involved in the choice whether or not sedation is given134.5444.06−0.480.03
Worries about not reaching a bathroom on time while taking the bowel preparation (eg, in public transport)143.453.910.460.08
Feeling of being in control153.974.400.430.02
Volume of bowel preparation one is required to drink164.074.50100.430.01
Information consultation with endoscopist before the colonoscopy174.253.85−0.390.08
Ease of reaching one's treating doctor in case of emergency184.6424.26−0.390.16
Attention to privacy during the procedure (eg, covering up)193.714.090.380.11
Worries about keeping the bathroom occupied during the preparation phase202.382.740.350.22
Attention to one's emotions during the colonoscopy (‘are you feeling anxious?’)213.714.060.350.14
Clear explanation on the duration and purpose of the stay in the recovery room after the procedure223.923.63−0.300.18
Feeling of trust towards one's treating doctor234.4574.7420.290.04
Disruption of normal daily activities due to having to take the bowel preparation242.933.200.280.31
Confidence that one's treating doctor is there when needed254.344.6060.260.15
Clear instructions on how to use the bowel preparation264.033.77−0.260.26
Encouraging guidance during the procedure (eg, ‘you are doing well’; ‘we are almost done’)273.944.170.230.28
Intrusion of unknown people during the procedure283.683.880.210.45
Waiting time on the day of the colonoscopy294.103.91−0.190.37
Physical environment of the colonoscopy room (comfort of the examination table, scent, light intensity)303.593.40−0.190.45
Atmosphere of the recovery room (cup of tea, biscuit, small talk)313.653.830.180.43
Being asked beforehand if it is okay if unknown other people are present during the colonoscopy323.913.74−0.180.48
Clarity about follow-up plans before leaving the hospital334.384.5470.160.29
Clear explanation of what to expect after having taken the bowel preparation344.334.17−0.160.38
Chapped perianal skin due to the bowel preparation353.373.23−0.140.59
Clear explanation of the reason why one has to undergo a colonoscopy364.374.5090.130.49
Privacy while discussing the colonoscopy results374.304.17−0.130.52
Presence of a family member in the colonoscopy room for support382.963.090.130.65
Being provided with preliminary colonoscopy results before leaving the hospital394.4764.6050.130.41
Explanation that escape of air from the anus is a normal consequence of the procedure403.873.970.100.60
Taste of the bowel preparation414.104.00−0.100.65
Ease of reaching the endoscopy ward for questions on the bowel preparation424.214.11−0.100.60
Being warned in advance if a painful moment is to be expected434.244.14−0.100.64
Having one treating doctor who knows all about one's medical history444.4584.37−0.080.61
Quality of the information leaflet454.334.26−0.080.67
Ease of reaching the treating doctor for non-urgent matters463.954.030.080.65
Clear explanation beforehand of what is to be expected during the colonoscopy procedure474.4594.5180.070.69
Knowing in advance who is going to perform the procedure483.323.26−0.060.79
Being treated with respect by the performing endoscopist494.7414.8010.060.61
Knowing who is who in the colonoscopy room: did everyone present introduce him/herself?)503.753.71−0.040.87
Duration of the waiting time until the colonoscopy appointment514.324.29−0.020.90
Being treated in a personal manner and therefore not feeling as one of many524.6234.604−0.020.87
Being checked up on regularly during the colonoscopy (eg, ‘are you still doing okay?’)534.184.200.020.92
The taking of ample time for the procedure (not too hastily)544.314.310.010.98
Short face-to-
face conversation with the performing endoscopist before leaving the hospital
554.374.370.000.99
  • * The 10 items that received the highest mean importance scores by patients are marked with the corresponding rank number (1 to 10) in superscript.

  • The 10 items that received the highest mean importance scores by endoscopists are marked with the corresponding rank number (1 to 10) in superscript.