Ranking of aspects of care important to patient | Median | Mean | SE mean | Rank (1–15) | |
---|---|---|---|---|---|
1 | How long I wait to get an endoscopy appointment? | 7 | 6.9 | 0.372 | 7 |
2 | The waiting time once you had arrived prior to the procedure | 9 | 8.2 | 0.356 | 10 |
3 | Staff explanation of reason(s) for delay | 12 | 10.7 | 0.316 | 13 |
4 | Personal manner (courtesy, respect, sensitivity, friendliness) of the person who performs the procedure | 4 | 4.9 | 0.247 | 2 |
5 | The technical skills (thoroughness, carefulness, competence) of the person who performs the procedure | 2 | 2.8 | 0.173 | 1 |
6 | The personal manner (courtesy, respect, sensitivity, friendliness) of the nurses and support staff | 5 | 5.8 | 0.25 | 4 |
7 | Adequacy of explanation of the procedure—all my questions answered | 5 | 5.8 | 0.249 | 4 |
8 | Questions answered in a way I could understand | 6 | 6.8 | 0.269 | 6 |
9 | Adequacy of control of discomfort during procedure | 5 | 5.6 | 0.251 | 3 |
10 | Physician discussion with my primary doctor prior to the procedure | 9 | 8.9 | 0.295 | 12 |
11 | Appearance/cleanliness of the examination room | 9 | 8.7 | 0.286 | 11 |
12 | Physician and nurse knowledge of my medical history | 7.5 | 7.8 | 0.28 | 9 |
13 | Noise level in the examination room | 14 | 12.5 | 0.25 | 15 |
14 | Amount of privacy in the examination room | 11 | 10.7 | 0.274 | 13 |
15 | Physician discussion with me and/or my family following the procedure | 8 | 7.7 | 0.311 | 8 |
*Adapted from [40]. The results are reported as median, mean and SE of the mean. Rank reflects the mean value (1=high; 15=low importance).