Table 3

Adjusted percentage of negative experience

Question number	Synoptic form of question	Adjusted percentage of patients endorsing a negative experience				Absolute difference across routes (max adjusted %−min adjusted %)
Question number	Synoptic form of question	Emergency presentation	Elective referral	Two-Week-Wait referral	Screening detection
15	Written info on cancer diagnosis	45.4	27.4	22.7	14.2	*31.2*
30	Staff explained operation—before	29.8	15.4	14.9	8.4	*21.4*
20	Given name of specialist nurse	19.8	10.3	7.7	6.0	*13.8*
13	Told diagnosis sensitively	21.8	17.8	12.7	9.3	*12.5*
35	Confidence in hospital doctor	19.7	13.1	12.8	8.5	*11.2*
43	Thought info withheld	19.4	14.0	11.2	11.0	*8.4*
49	Written info at discharge	27.6	20.7	20.3	17.5	*10.1*
32	Staff explained operation—after	30.3	22.3	21.4	19.5	*10.8*
19	Shared decision-making	31.2	27.6	24.4	21.6	*9.6*
40	Confidence in ward nurse	39.8	40.0	35.9	30.9	*9.1*
18	Written info about treatment side effects	15.3	14.2	11.8	11.1	4.2
63	Information given to general practitioner	7.6	5.6	6.5	5.5	2.1
51	Self-management info post-discharge family/others	45.5	42.4	41.8	36.9	*8.6*
65	Cancer care integration	40.2	40.4	36.0	32.3	*8.1*
64	General practice staff support	29.9	31.9	26.0	31.0	*5.9*
60	Waiting time as outpatient	31.5	31.1	28.2	25.6	*5.9*
21	Ease of contacting specialist nurse	19.8	22.8	22.0	20.1	2.7
58	Emotional support as outpatient	26.7	26.7	25.3	24.8	1.9

Bold/Italic fonts in the last column denote p≤0.02 for variation across all (four) routes (see also footnote of table 2).
In columns 3-6, underlined values denote the route associated with the worse experience and values in bold fonts the route associated with best experience.