Table 2

Crude percentage and adjusted odds ratios of negative experience of care by studied survey question; questions appear in descending order of size of variation by diagnostic route (=penultimate column)

Question number	Synoptic form of question	N*	n	% Negative experience (crude) n/N	Adjusted ORs of negative experience by route†				Size of variation by route (max OR/min OR)	P values (for overall variation across the four studied routes)
Question number	Synoptic form of question	N*	n	% Negative experience (crude) n/N	Emergency presentation	Elective referral	Two-Week-Wait referral (reference)	Screening detection	Size of variation by route (max OR/min OR)
15	Written info on cancer diagnosis	5610	1495	27	2.85	1.29		0.56	5.09	<0.0001
30	Staff explained operation—before	4944	802	16	2.44	1.04		0.53	4.60	<0.0001
20	Given name of specialist nurse	6348	651	10	2.96	1.38		0.76	3.89	<0.0001
13	Told diagnosis sensitively	6689	1025	15	1.93	1.50		0.70	2.76	<0.0001
35	Confidence in hospital doctor	5331	716	13	1.69	1.03		0.63	2.68	<0.0001
43	Thought info withheld	5312	710	13	1.91	1.30		0.98	1.95	<0.0001
49	Written info at discharge	4962	1050	21	1.51	1.03		0.83	1.82	<0.0001
32	Staff explained operation—after	4988	1134	23	1.60	1.05		0.89	1.80	<0.0001
19	Shared decision making	4899	1283	26	1.41	1.19	1	0.85	1.66	0.0001
40	Confidence in ward nurse	5326	1977	37	1.18	1.19		0.79	1.51	0.0001
18	Written info about treatment side effects	6080	795	13	1.38	1.26		0.93	1.48	0.0063
63	Information given to general practitioner	5243	328	6	1.18	0.84		0.82	1.44	0.17
51	Self-management info postdischarge family/others	4631	1942	42	1.17	1.03		0.81	1.44	0.20
65	Cancer care integration	6347	2389	38	1.20	1.21		0.85	1.42	0.0001
64	General practice staff support	4587	1337	29	1.22	1.34		1.28	1.34	0.0015
60	Waiting time as outpatient	5983	1755	29	1.17	1.15		0.87	1.34	0.012
21	Ease of contacting specialist nurse	5160	1120	22	0.88	1.05		0.89	1.18	0.29
58	Emotional support as outpatient	4529	1176	26	1.07	1.08		0.97	1.11	0.72

In columns 6-9, values shown in underlined fonts indicate the worst and those in bold fonts the best comparative experience across the four studied routes. In column 10 (size of overall variation between routes) bold fonts indicate questions with evidence p≤0.02).
*N varied by question, ranging from 4529 (emotional staff support as outpatient—Q58) to 6689 (told diagnosis sensitively—Q13) because some questions were not applicable to all patients.
†Adjusted for sex, age group, deprivation quintile, white/non-white ethnicity and colon/rectal subsite.