Themes arising from free-text responses to patient satisfaction surveys
| Theme | Example responses |
| General satisfaction with the service |
It has been an extremely positive experience. Very impressed and excited about having more knowledge about my nutrition. Was a lot more positive than I was expecting. Was good going through different types of treatment paths instead of straight to surgery. Answered all my questions. I am 100% happy with this service. |
| Positive clinician traits |
Very happy with level of care and depth of understanding of my condition. (Dietitian) is lovely, which made it a much more pleasant appointment. Very friendly and informative. Very interesting suggestions and very clearly explained. Great service. Good listeners and professional—highly recommended. |
| Sense of gratitude |
I’m very grateful for this service. Never thought one day I will get a chance to resolve this problem. So happy to have a plan and a goal! Thank you. Absolutely brilliant such awesome result. Extremely happy. |
| Wait time length |
Long waiting time is a problem. Aside from appointment wait times/availabilities, I can think of no improvement. Everything was good and quick, no complaints. Didn’t wait long. |