Patients’ preference of consultation based on their health status
| Telephone | F2F | Video | Remote review by clinical portal/email | |
| If patients were ill with a flare of their IBD | 28.6% | 61.9% | 9.5% | N/A |
| If patients were stable and needed routine review | 68.1% | 20% | 11.4% | 0.5% |
| If a change in medication was required | 42.4% | 49% | 8.6% | N/A |
F2F, face-to-face; IBD, inflammatory bowel disease; N/A, not applicable.