YP responses to open ended questions about barriers, benefits and improvements to VC
| Main benefits of VC (YP) | No. of respondent references | Is there anything that would put you off VC (YP) | No. of respondent references |
| Saves travel | 36 | If you need to see doctor for examination/have tests/collect prescription | 11 |
| More convenient | 19 | No | 10 |
| Do not miss work/school | 11 | Connection/technology issues | 8 |
| Safer during pandemic | 9 | Conversation easier F2F (nothing gets missed/misinterpreted) | 7 |
| More accessible | 6 | Prefer F2F | 6 |
| Appointment more on time with VC | 5 | VC feels less comfortable | 4 |
| Less stressful | 3 | VC feels impersonal | 4 |
| Get sooner review | 2 | Privacy issues during VC | 3 |
| Efficient | 2 | F2F feels less rushed | 3 |
| No parking problems | 2 | VC running late | 2 |
| Good for simple questions/follow-up | 1 | Might not know HCP in VC | 2 |
| More flexible | 1 | Less likely to forget questions/information in F2F | 1 |
| Cannot be late to VC | 1 | Hard of hearing and struggle with VC | 1 |
| Cannot see body language in VC | 1 | ||
| Want option of F2F | 1 | ||
| Didn’t feel valued on phone | 1 |
F2F, face to face; HCP, healthcare professional; VC, virtual consultations; YP, young persons.