Original Article: Clinical EndoscopyPatient satisfaction scores for endoscopic procedures: impact of a survey-collection method
Section snippets
Patients and methods
This study protocol was approved by the institutional review board of Virginia Mason Medical Center, Seattle, Washington.
Subject recruitment
A total of 1698 patients underwent eligible procedures. A total of 1336 patients returned surveys, including 645 men and 691 women, with an overall mean age of 60.2 years. There were 816 patients in the OS group versus 520 in the MB group, because the return rate was significantly higher for the OS (95%) than for the MB group (62%) (P < .001). The study cohort included 955 colonoscopies and 381 upper endoscopies. There were 652 patients aged <60 years and 684 aged 60+ years.
Comparison by survey collection method
In general, mean and
Discussion
Endoscopy units often use surveys to assess patient satisfaction with endoscopic procedures.1, 2 Dissatisfied patients are more likely to be noncompliant,3, 4 transfer their care to other providers,5, 6 and engage in litigation.7 Satisfaction surveys serve as an important means of quality control for the endoscopy unit as a whole, as well as for individual health care providers. Patterns of low satisfaction scores may identify specific aspects of the procedure that need improvement, such as
Acknowledgments
The authors would like to thank William Spaulding and Nicoline Lomah for their invaluable technical assistance, as well as Drs John Brandabur, James Bredfeldt, Fred Drennan, and Geoffrey Jiranek for their clinical advice and input.
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