Original ArticlesFactors influencing patient satisfaction with GI endoscopy☆,☆☆,★
Section snippets
Questionnaire
The original Group Health Association of America (GHAA) instrument, a commonly used patient satisfaction survey, consists of 60 items in the following sections: satisfaction with health care services and providers, general satisfaction with care, satisfaction with health plan, health insurance and use of services, and personal characteristics.6 The GHAA-9, a 9-item subscale of the original instrument, was modified (resulting in the mGHAA-9) by the ASGE to make it applicable to measurement of
Results
A total of 559 outpatients scheduled for GI endoscopy were surveyed. The responses of 122 (22%) patients were excluded because of uninterpretable rankings. The primary reason for exclusion was that patients ranked nearly all items with a 1, some stating that they could not distinguish the relative importance. Others left 12 or more of the items blank. These 122 patient surveys were omitted from analysis. The item rankings of the remaining 437 patients comprised the data for analysis. Based on a
Discussion
The satisfaction of our patients in endoscopy is a key indicator of the quality of the service provided. Patient satisfaction will become an increasingly important outcome measure for GI endoscopy as screening initiatives intensify. With regard to colorectal cancer screening, to ensure that a substantial proportion of the eligible population is compliant it will be necessary to focus on providing a satisfactory endoscopic experience.8, 9
Current knowledge of the factors most relevant to the
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2021, Digestive and Liver DiseaseCreation of a score to predict risk of high conscious sedation requirements in patients undergoing endoscopy
2020, Gastrointestinal Endoscopy
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Suppported by Endoscopic Outcomes and Effectiveness Developmental Research Award from the American Society for Gastrointestinal Endoscopy (ASGE) and the American Digestive Health Foundation (ADHF).
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Reprint requests: G. Richard Locke III, MD, Mayo Clinic, Gastroenterology and Hepatology, W. 19A Mayo Bldg., 200 1st St. SW, Rochester, MN 55905.
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Gastrointest Endosc 2001;53:703-10