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How Can We Help?

Frequently Asked Questions

Can I extend my deadline to resubmit my revised paper? Please email the Editorial Office via email or the manuscript submission system quoting your manuscript ID and how long you require.  Please note, you can extend the deadline to resubmit after the original deadline has expired.
How do I format my paper? For all writing and formatting guidelines, please visit the Authors page for article type specifications, and consult the Author Hub where you can also refer to our formatting checklist to make sure you have covered everything upon submission.
How can I track my submitted paper? You can find the status of your manuscript by entering your Manuscript ID on Where Is My Paper? It will also be visible in your Author Dashboard on the manuscript submission system.
I don’t understand the editorial or reviewer’s comments If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification.  Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next? Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the Editorial Office.  Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper.  If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can’t find what you’re looking for? If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines.  If you are a reviewer looking for advice, please visit our Reviewer page.  If you still can’t find what you’re looking for, please find the relevant contact details below.

Contact Us

Customer support
Customer Services website For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
Editorial office
Frontline Gastroenterology Editorial Office BMA House Tavistock Square London, WC1H 9JR UK Email: info.fg@bmj.com Tel: +44 (0) 203 655 5997 For queries relating to your manuscript before acceptance, or contact us via the manuscript submission system using your manuscript ID, or email info.fg@bmj.com.
Production Team
Production Editor Email: production.fg@bmj.com For queries relating to your manuscript after it has been accepted.
Supplement Guidelines For further details please contact info.fg@bmj.com
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For all subscription enquiries and orders Email: support@bmj.com
Press enquiries
Guidance on BMJ Media Releases Media enquiries only (09:00 to 17:00 UK) If you have a media related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at: mediarelations@bmj.com For urgent out of hours enquiries please call: Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030
Author reprints
BMJ Reprints Team Email: admin.reprints@bmj.com
Commercial reprints ROW
Nadia Gurney-Randall Email: ngurneyrandall@bmj.com Mobile: +44 (0)7866 262344 Reprint form
Commercial reprints North America
Ray Thibodeau Email: ray.thibodeau@contentednet.com Tel: +1 267 895 1758 Mobile: +1 215 933 8484 Reprint form
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Print advertising sales ROW
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Research Integrity
Email: publication.ethics@bmj.com For queries and concerns relating to research integrity and publishing ethics.
Email: complaints@bmj.com For complaints that relate to content, procedures or policies that are the responsibility of BMJ or our editorial staff. Please see BMJ's complaints procedure for further details. If you believe that your article has been rejected unfairly, please follow our appeals procedure.